All items are available for free local pick up from Amsterdam. Otherwise purchased goods will be sent using a courier service. We will email you with a tracking number once your parcel has been dispatched.
We offer flat rate shipping charges:
- UK — €11.95 flat rate
- Europe* — €9.95 flat rate
- USA, Canada – €36.00 flat rate
- United Arab Emirates – €38.00 flat rate
- China, Hong Kong, Japan – €65.00 flat rate
- Australia, New Zealand – €75.00 flat rate
- Orders over €500 are FREE.
Buy in Complete Confidence. Our Purchase Policy Guarantees Your 100% Satisfaction.
We at the Beni Ouarain Outlet have been completely committed to customer satisfaction.
To ensure complete satisfaction, after receiving the full payment for the rug that interest you, we will ship any Beniourain rug of your choice to you free of charge anywhere in Europe.
If for any reason you decide the rug is not for you, within 14 days after the delivery you may return it for a full refund. You will only be responsible for the return shipping cost and the insurance. Beni Ouarain Outlet will help you find the most economical way to ship the rug back to us.
In addition to the above, all sales are considered final if:
You agreed to buy the rug without needing to see it in person or trying it out in the space.
You are not able to try the rug in your space or accept delivery for more than 14 days after the order is placed.
You had requested specific alterations to be made to the rug.
The rug had been damaged while in your care.
Customers located overseas, will be responsible for all shipping and insurance charges in addition to any local duty and / or vat charges.
If you have additional questions or need more information than do not hesitate to call us at +31 (0)85 0602096 or contact us.